Privacy Policy

This Privacy Policy explains how Bookcaronline collects, uses, stores, and protects personal information when you use our website, submit a car rental enquiry, call our support team, or contact us by email.

Bookcaronline is an independent car rental enquiry assistance service. We are not affiliated with, endorsed by, or officially connected to any specific car rental brand, supplier, or rental company.

By using our website or submitting your information, you acknowledge that your information may be handled as described in this Privacy Policy.

We may collect information such as your name, phone number, email address, pickup location, drop-off location, pickup date, drop-off date, pickup time, drop-off time, preferred vehicle type, and any message or request details you submit through our forms.

If you contact us by phone or email, we may collect the details you provide so we can respond to your enquiry and assist with your car rental request.

We may also collect technical information such as browser type, device information, IP address, pages visited, referral source, and general website usage data to help improve website performance, security, and user experience.

We use your information to respond to car rental enquiries, provide customer support, review your requested pickup location and rental details, and help you understand available booking-related options.

We may use your contact details to call, email, or message you regarding the car rental enquiry you submitted.

We may also use website and enquiry information to improve our services, monitor website performance, prevent misuse, maintain records, and comply with applicable legal obligations.

To assist with your request, we may share relevant enquiry details with service providers, support partners, technology vendors, communication providers, or other parties involved in responding to your enquiry.

We do not sell your personal information. We only share information where it is reasonably needed to provide assistance, operate our website, comply with law, prevent fraud or misuse, or support a request you have made.

Final vehicle availability, rates, rental terms, deposits, insurance options, and booking conditions may be subject to the applicable rental provider or selected location.

Bookcaronline does not ask users to submit sensitive payment information through unsecured website forms.

If any payment-related process is required, it should be handled through appropriate and secure payment channels or directly according to the applicable rental provider's process.

You should not send full card numbers, CVV codes, banking passwords, or other sensitive payment credentials through general enquiry forms, email, or chat messages.

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to support website functionality, understand visitor activity, improve performance, and measure marketing effectiveness.

Cookies may help remember preferences, understand which pages are visited, and improve the browsing experience.

You can manage or block cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Where permitted, we may contact you regarding your enquiry, related rental assistance, service updates, or similar information that may be relevant to your request.

You may ask us to stop sending marketing or promotional communications at any time. Transactional or enquiry-related communications may still be sent when necessary to respond to your request.

We keep personal information only for as long as reasonably needed for the purpose it was collected, including enquiry handling, customer support, business records, legal compliance, dispute resolution, fraud prevention, and service improvement.

Retention periods may vary depending on the type of information, the nature of the enquiry, and applicable legal or business requirements.

We use reasonable technical and organisational measures to help protect personal information from unauthorised access, misuse, loss, or disclosure.

However, no online platform, email system, or internet transmission can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured channels.

Depending on applicable law, you may have the right to request access to your personal information, ask for corrections, request deletion, object to certain processing, or ask us to limit how your information is used.

To submit a privacy request, contact us using the phone number or email address listed below. We may need to verify your identity before processing your request.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, policies, or actions of third-party websites.

If you visit a third-party website or complete a transaction with another provider, you should review that provider's privacy policy and terms before sharing personal information.

Our website and services are intended for adults who are submitting car rental enquiries. We do not knowingly collect personal information from children.

If you believe a child has provided personal information through our website, please contact us so we can review and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or business practices.

The latest version will be published on this page with the updated date.

For privacy questions, data requests, or service enquiries, contact Bookcaronline at 1-855-844-4767 or email info@bookcaronline.com.